Replacement & Refund
More than anything we want you to be happy with your order! If something doesn’t look or feel right, please contact us via sale@frendygifts.com and we’ll make it right!
Free Replacement or Refund
Making customers return, not our products! We believe that Replacement or Refund may help resolve your issue at best. Thus, you are not required to physically return the product(s) to us and the original product(s) can be kept at your own disposal.
We will take full responsibility within 30 days from order arrival, if the product(s) are:
- Damaged, defective or otherwise not functioning properly.
- Not what you ordered or not as in your Order Confirmation email.
- Lost or undelivered, provided the shipping address was accurate.
You may choose to Replace the product(s) or get a Refund. Please keep calm and contact us via sale@frendygifts.com
No Refund
The reasons listed below are not included in our Replacement & Refund policy. We understand you might feel disappointed, but we are not liable for these issues:
- Request a refund after 30 days of product delivery.
- Personal reasons, such as change of mind or no longer wanting the product,... can be decided during shipping or after delivery.
- Product damaged from improper use.
Replacement with small fee
In some cases below, fortunately, Replacement can be sent with just a small fee compared to the original price:
- Wrong product/design/size due to incorrectly product input.
- Order was returned and destroyed due to incorrect address input.
Every customer matters, your happiness will also be customized in each and every contact with FrendyGifts. Thank you for placing trust in our business and letting us do what we love!
If you have any questions, please don't hesitate to contact us via sale@frendygifts.com